Everything you need to run AI phone agents
Design, deploy, and manage AI agents that handle real phone calls — inbound and outbound — with natural conversation, smart routing, and automated follow-up.
Phone workflows built for a specific job
See how Nicecall™ handles each part of an inbound or outbound conversation, from answering and scheduling to qualification and handoff.
AI Answering Service
Nicecall™ answers inbound calls 24/7 with natural conversations, using your business information to resolve questions, capture leads, book appointments, take messages, and route callers.
AI Appointment Scheduling
Nicecall™ checks connected calendar availability, gathers the details you require, helps the caller choose a date and time, books the appointment, and supports confirmations and configured changes.
After-Hours Answering
Cover nights, weekends, holidays, and overflow with an AI assistant that follows different rules for emergencies, routine questions, lead capture, scheduling, alerts, and transfers to your own on-call team.
Outbound AI Calling
Use Nicecall™ campaigns for prompt lead follow-up, appointment reminders, customer check-ins, reactivation, surveys, and review requests—with scheduled outreach, lead variables, and human handoff.
Call Routing & Transfers
Nicecall™ understands caller intent, follows conditional routing rules, and makes contextual AI-to-human handoffs for departments, urgent requests, and other configured destinations.
AI Lead Qualification
Nicecall™ asks your intake questions, captures contact and project details, checks service fit, and moves qualified inbound or outbound opportunities into CRM, booking, or human-transfer workflows.
Multilingual AI Receptionist
Nicecall™ supports natural conversations in 100+ languages, with automatic language handling and regional accents and dialects, so multilingual callers can ask questions, share details, schedule, and reach your team.
Conversations that sound human
Your AI receptionist listens, understands context, and responds naturally — handling interruptions, follow-up questions, and complex requests without missing a beat.
- Natural turn-taking with interruption handling
- Context-aware responses that adapt to the conversation
- Low latency for real-time conversation flow
- Custom personalities and tone of voice per agent
Book, reschedule, and confirm — hands-free
Nicecall™ checks your real-time availability, books appointments, sends confirmations, and handles changes — all within a single phone call.
- Real-time calendar sync with your scheduling tool
- Automated SMS/email confirmations after booking
- Reschedule and cancellation handling built in
- Smart time-slot suggestions based on availability
Connect your tools, automate the rest
Every call triggers the right actions in your CRM, calendar, helpdesk, or payment system. Build no-code workflows that run after each conversation.
- Direct connections to HubSpot, Salesforce, Calendly, and more
- Webhook triggers for any custom system
- No-code automation builder for post-call workflows
- Zapier and Make compatibility for 6,000+ apps
+200 moreSee what happened on every call
Full recordings, searchable transcripts, and outcome tracking give you visibility into every conversation — so you can optimize scripts and improve results.
- Call recordings with playback controls
- Searchable transcripts for every conversation
- Outcome tagging: booked, qualified, transferred, resolved
- Trend dashboards for call volume, duration, and sentiment
Build agents and call workflows from ChatGPT & Claude
Nicecall™ Connect AI (MCP) links your account to ChatGPT or Claude so you can build assistants, workflows, and automations for every stage of a call just by chatting.
- Build an assistant from scratch in plain language
- Create automations that run before, during, and after calls
- Review, fix, and improve prompts and settings
- Analyze transcripts and call evaluations, then auto-tune
Everything else you need
From lead qualification to compliance — every tool to run phone operations at scale.
Answer and reach out
Handle incoming calls with smart greetings and routing, then run outbound campaigns for reminders, follow-ups, and lead outreach — all from the same agent.
- Inbound reception with custom greetings
- Outbound campaigns for reminders and follow-ups
- Parallel calling to eliminate queues
Qualify and hand off warm leads
Ask the right questions, score intent, capture contact details, and route qualified leads to your sales team with clean notes attached.
- Custom qualification questions and scoring
- Bulk lead import via CSV upload
- Warm handoff with context to your team
Receptionist for every department
Create dedicated agents for billing, scheduling, support, and sales — then route callers to the right one based on what they need.
- Intelligent call routing by intent
- Warm transfers to human agents
- Per-agent playbooks and instructions
Speak your customer's language
Your AI agent automatically detects and responds in 100+ languages, so every caller is understood — no matter where they're from.
- Support for 100+ languages
- Automatic language detection
- Regional accents and dialects
Sound like your brand
Pick from a library of natural-sounding voices or clone your own. Match your brand's tone, energy, and personality on every call.
- Library of 100+ natural voices
- Custom voice cloning
- Adjustable tone and speaking pace
Local numbers, global reach
Provision local numbers in 150+ countries or bring your existing number. Your customers call a familiar number — Nicecall™ handles the rest.
- Local numbers in 150+ countries
- Bring your own number via SIP trunking
- Toll-free and vanity number support
Teach it your business
Upload documents, FAQs, policies, and website pages so your agent answers accurately using your own information — not generic responses.
- Upload PDFs, docs, and spreadsheets
- Crawl your website for automatic knowledge
- Policy-aware answers with source citations
Built for regulated industries
Consent controls, encryption, retention policies, and audit logging give you the guardrails you need to operate in healthcare, finance, and beyond.
- Caller consent and opt-out controls
- Data collection guardrails
- Role-based access with full audit trail
- Compliance controls