Public Adjusters
Capture every insurance claim lead — day or night
Nicecall™ answers calls from property owners with fire, water, storm, and smoke damage — collects claim details, explains the public adjuster process, and schedules property inspections so you close more claims.
78%
of property damage calls happen outside normal business hours
60%
of claim leads go to the first adjuster who answers
10 min
average time before a property owner calls the next adjuster
3.5x
more claims signed with instant call answering
How it works
From ring to result in 3 steps
1
Property owner calls about damage
A homeowner or business owner calls after fire, water, storm, or smoke damage to their property. Nicecall™ answers instantly — even at 2 AM after a storm.
2
Nicecall™ collects damage and insurance details
Your AI receptionist gathers the type and extent of damage, property address, insurance carrier, policy number, whether a claim has been filed, and the best time for a property inspection.
3
You arrive with a complete claim brief
Your team receives a full lead package with damage description, insurance details, photos requested, and property access info — ready to inspect and sign.
Public Adjusters Workflows
What Nicecall™ can automate
Storm damage intake
Capture wind, hail, and flood damage leads with insurance details.
Fire and smoke damage
Handle urgent fire damage calls with priority inspection scheduling.
Water damage claims
Process pipe burst, flood, and leak-related property damage calls.
Insurance coordination
Collect carrier, policy, and claim information during the first call.
Property inspection scheduling
Book on-site inspections with full damage briefs for adjusters.
Catastrophe surge handling
Scale to hundreds of simultaneous calls during major weather events.
Before vs. after
See the difference
Without Nicecall™
- Storm damage calls flood in at night and go to voicemail
- Property owners sign with the first adjuster who calls back
- No damage details until you drive to the property
- Insurance info collected piecemeal over multiple calls
- Leads lost during busy catastrophe seasons
With Nicecall™
- Every call answered 24/7, even during catastrophe events
- Leads captured and scheduled before competitors respond
- Full damage and insurance details collected on the first call
- Insurance carrier, policy, and claim number gathered upfront
- Scale through storm seasons without missing a single lead
Benefits
Better response, lower cost
- Capture every lead during catastrophe events
- Collect complete insurance details on the first call
- Schedule property inspections automatically
- Explain the public adjuster process to every caller
Integrations that matter
Connect your workflow
Manage claims, schedule inspections, and track leads with the tools your public adjusting firm already uses.
X
XactimateG
Google CalendarZ
ZapierQ
QuickBooksH
HubSpotC
ClaimWizardExample call flows
See Nicecall™ in action
Realistic end-to-end scenarios showing how Nicecall™ handles calls and automates follow-ups for public adjusters.
Inbound — Storm Damage Claim
Homeowner calls after storm damage to their roof
Caller
Reports roof damage from a storm
A homeowner calls after a hailstorm damaged their roof. They see missing shingles, dented gutters, and a leak in the attic. They don't know where to start with their insurance.
Nicecall™ AI
Collects damage details
Nicecall™ asks about the extent of the damage — roof, siding, gutters, windows, interior water damage — and when the storm occurred. Also asks about the property's age, roof material, and square footage.
Nicecall™ AI
Explains the public adjuster process
Walks the homeowner through how a public adjuster works: free property inspection, detailed damage assessment, filing or supplementing the insurance claim, and negotiating with the carrier on their behalf. Mentions the contingency fee structure.
Nicecall™ AI
Gathers insurance information
Asks for the insurance carrier, policy number, whether they've already filed a claim, and if an insurance adjuster has already visited. Notes all details for the lead file.
Nicecall™ AI
Schedules a property inspection
Checks the calendar and books a free on-site inspection for Saturday morning. Mentions the inspection typically takes 1–2 hours and covers the full exterior and any interior damage.
Post-call action
Creates lead and sends confirmation
A new lead is created in the CRM with all damage and insurance details. The homeowner receives a text confirmation with the inspection date, adjuster name, and a checklist of items to have ready (policy documents, photos of damage).
Inbound — Commercial Fire Damage
Business owner calls about fire damage to their commercial property
Caller
Reports fire damage to their business
A restaurant owner calls after a kitchen fire caused significant damage. The fire department has cleared the building but there's smoke damage throughout, water damage from firefighting, and structural concerns.
Nicecall™ AI
Recognizes urgency and gathers details
Nicecall™ identifies this as a high-priority commercial claim and asks about the extent of fire, smoke, and water damage, whether the business can operate, number of employees affected, and estimated business interruption.
Nicecall™ AI
Explains commercial claim process
Describes how the public adjuster handles commercial claims — including property damage, business interruption, inventory loss, and extra expense coverage. Emphasizes that acting quickly prevents the insurance company from undervaluing the claim.
Nicecall™ AI
Collects insurance and business details
Gathers the commercial policy details, carrier, broker contact, business type, annual revenue estimate, and whether temporary relocation is needed. Asks if the fire marshal's report is available.
Post-call action
Dispatches adjuster for emergency inspection
Flags this as a priority commercial claim and schedules an emergency on-site inspection for the next morning. The adjuster receives an urgent notification with all details.
Post-call action
Sends confirmation and next steps
The business owner receives a text and email with the inspection appointment, a list of documents to gather (policy, inventory records, financial statements), and the adjuster's direct contact number.
"After the last hurricane, we had 200+ calls in 48 hours. Before Nicecall™ we would have missed 80% of them. Now every call gets answered, every lead gets a scheduled inspection, and we've tripled our signed claims."
O
Owner
Public Adjusting Firm
FAQ
Common questions about Public Adjusters
Everything you need to know about using Nicecall™ for public adjusters.
Public Adjusters
Stop losing claims to missed calls
Nicecall™ answers property damage calls 24/7, collects insurance details, and schedules inspections — so you sign more claims while competitors are still checking voicemail.