AI phone agents for restaurants using Toast
Connect Nicecall™ with Toast to give your restaurant an AI phone agent that can answer menu questions, check order information, help customers with takeout requests, and create orders when your Toast integration has the appropriate write access.
Let your staff make food. Let Nicecall answer the phone.
Restaurant teams should not have to stop cooking, serving customers, preparing takeout, running the register, or managing the dining room for every repetitive call. Nicecall™ handles common conversations while Toast remains the operational system.
- Answer hours, location, menu, and order questions using configured sources
- Use Toast data only when authorized and actually returned
- Transfer complaints, complex modifications, or uncertain lookups to staff
- Keep restaurant teams focused during peak service
Turn phone calls into Toast orders
With appropriate Toast write-enabled access, a configured workflow can check online-ordering availability, retrieve the current menu, maintain a temporary cart outside Toast, request Toast-calculated pricing, confirm the order, and submit it.
- Direct order creation requires approved Toast write access and scopes
- Toast Orders does not provide built-in shopping-cart storage
- Use /prices as the supported source for the check's payment amount before submission
- Do not say an order was placed until Toast successfully accepts it
- Never hard-code menu prices, totals, or ready times
Confirm every item, modifier, and Toast-calculated total
Nicecall™ can gather a caller's takeout or delivery request, validate menu items and modifiers, and confirm the total returned by Toast before an authorized integration submits the order.
- Determine the correct dining option and restaurant location
- Build the temporary cart in the configured Nicecall workflow
- Validate items and modifiers against current Toast menu data
- Ask the customer to approve the Toast-calculated total
- Confirm only the successful order result returned by Toast
Answer menu questions without putting customers on hold
Use Toast APIs for dynamic menu and stock information, and the Nicecall™ knowledge base for restaurant policies, ingredient explanations, allergy procedures, and general FAQs.
- Retrieve published categories, items, modifier groups, options, and prices
- Check item or modifier stock only when the restaurant maintains that data
- Never invent a menu item, price, special, or availability
- Follow the restaurant's allergy-safety policy and escalate sensitive questions
- Do not make definitive allergen-safety guarantees without exact verified information
Handle “Is my order ready?” calls automatically
Nicecall™ can retrieve authorized Toast order and fulfillment information and communicate the actual returned status after suitable customer or order verification.
- Confirm whether an order was accepted or remains open using returned data
- Describe ordered items, fulfillment type, or status only when available
- Never invent preparation time, driver location, exact ready time, or delivery ETA
- Transfer the caller when the lookup fails or restaurant policy requires staff
Know when to stop taking orders
Toast's Restaurant Availability API and webhook can indicate whether a location is currently available to accept online orders. A configured workflow can check that status before attempting order creation.
- Use the phrase “currently accepting online orders” for this status
- Do not equate online-ordering availability with every meaning of physically open
- Stop order submission when Toast reports the location unavailable
- Follow the restaurant's configured alternative response
- Use API fallback checks where appropriate alongside webhook updates
Answer restaurant calls even after the dining room closes
Nicecall™ can handle configured requests such as hours, location, menu questions, catering inquiries, general FAQs, messages, and next-day questions.
- Provide reservation guidance only through another supported configured system
- Do not imply Toast itself provides restaurant reservations
- Take messages or catering details for staff follow-up
- Avoid offering order submission when the location cannot accept online orders
Capture high-value inquiries without risky auto-submission
Nicecall™ can collect the date, guest count, requested food, budget range, contact information, and delivery or pickup preference for catering or unusually large orders.
- Transfer complex requests to restaurant staff
- Create a configured follow-up workflow with appropriate details
- Require human approval where restaurant policy calls for it
- Do not automatically submit unusually large Toast orders unless explicitly configured
Send the calls that need judgment to restaurant staff
Nicecall™, not Toast, performs phone transfer according to configured routing when a caller or situation needs a person.
- Escalate serious allergy questions and complaints
- Transfer complex order modifications or large catering requests
- Route refunds and payment disputes to authorized staff
- Transfer when the caller asks for staff or a Toast lookup fails
Connect Nicecall with Toast
Toast uses OAuth 2 client-credentials authentication. Standard access is self-service and read-only; custom access supports a customer's specific approved implementation; partner access requires Toast Partner Integrations approval and certification.
- Never expose the client ID or client secret
- Request only scopes needed by the configured functionality
- Treat order creation as a write-enabled partner or custom capability
- Do not claim every Toast restaurant can immediately enable order creation
- Do not present Nicecall as a native Toast Marketplace integration
Keep each location's menu, stock, and orders separate
Toast operations are restaurant-location specific. The workflow must identify the correct location before querying availability, menu, stock, or orders.
- Ask or infer the intended location only through configured logic
- Query the selected location's menu and ordering availability
- Submit authorized orders to the correct restaurant
- Never mix menus, stock, pricing, or orders between locations
Keep raw payment credentials out of the phone conversation
Payment handling is sensitive and is not presented as a standard AI phone action. The workflow should focus on building the order, confirming Toast-calculated pricing, creating the authorized order, and using an appropriately configured secure payment process.
- Do not ask customers to speak full card numbers or CVVs to the AI
- Use only a restaurant-approved secure payment workflow
- Treat payment disputes and refunds as human-escalation scenarios
- Do not claim payment succeeded without an authorized confirmation
Explore connected call workflows
Toast API actions you can configure
Available capabilities depend on the Toast API access and scopes enabled for your restaurant or integration. Standard self-service API access is read-only; order creation requires approved write-enabled partner or custom integration access.
Toast webhook events that can start workflows
Configured Toast webhooks can report documented order, menu, stock, restaurant-availability, online-ordering-schedule, and fulfillment changes. Use API synchronization or fallback checks where appropriate rather than assuming webhooks replace every data query.
Common questions about the Toast integration
Put an AI phone agent between your customers and the dinner rush
Connect Nicecall™ with Toast to answer restaurant calls, handle menu and order questions, and automate phone ordering when your Toast integration has the appropriate access.